© FlowBuilders Pty Ltd

Underwater Dive

DIGITAL TRANSFORMATION
THAT FLOWS

Re-think, Re-Build, & Re-Connect Your Business Using Salesforce

 

At FlowBuilders we specialise in partnering with organisations of all sizes to re-think, re-build, and re-connect your business processes using Salesforce.   We focus on the design and operation of your business process first, and then we support the migration of your data, and the transformation of your people to take advantage of the Salesforce eco-system.

Everything we do is about Giving Back to our Customers, Staff, Partners and Australia through the opportunities presented by Digital Transformation.  We give back by saving our customers time, improving customer satisfaction, increasing staff productivity, reducing processing time & creating a skilled Australian workforce using Salesforce.

FLOWBUILDERS SERVICES

 

SALESFORCE STRATEGY

Discovery, Strategy, Policy & Architecture, Project Roadmaps

  • Not sure how Salesforce can help your business? 

  • Don't know where to start? 

  • Already have Salesforce but its not working for you?

 

Get in touch to learn more about how our salesforce strategy development can help you.

SALESFORCE SALES CLOUD

Consulting, Design, Implementation

  • Need more leads?

  • Want to close more deals?

  • Need help accelerating sales productivity?

  • Automate quoting with CPQ?

 

Let us help you re-design your sales process to maximise sales productivity and achieve your sales targets.

SALESFORCE SERVICE CLOUD

Consulting, Design, Implementation

  • Need a world class case management system?

  • Knowledge, CTI, LiveChat, Chat Bots?

  • Want to enable customer self-service?

  • Streamline on-site field services?

We can help you to increase agent productivity, reduce cost to serve and measure & improve customer satisfaction.

SALESFORCE MARKETING CLOUD

Martech Consulting, EDM Strategy, Content Publishing, Campaign Services

  • Need help using Marketing Cloud?

  • Want to build beautiful, personalised email content?

  • Problems cleaning & segmenting data?

  • Don't know how to build customer journeys?  


Our Martech architects and engineers can help you to realise your creative briefs against your CRM data using marketing cloud.  Get in touch to learn more.

SALESFORCE COMMUNITY CLOUD

Consulting, Design, Implementation

  • Want to collaborate with customers or partners via a portal?

  • Need help styling your portal?

  • Not sure where to start?

Let us help you build your customer or partner community portal to integrate & streamline your business processes.

WEB FORMS TO SALESFORCE

Web form Design, Workflow & Integration to Any Salesforce Object

  • Want to drop web forms onto your public website that integrate into Salesforce?

  • Need to quickly deploy a new customer or stakeholder digital process online?

  • Want to use web forms with Salesforce platform workflows & approval processes?

 

We can help you to transform an existing manual paper-based or spreadsheet based process into a streamlined digital workflow in days.

SALESFORCE DOCUMENT & RECORDS MANAGEMENT

Document Generate, Share Large Files, Record Archiving

  • Need to generate documents from Salesforce data?

  • Want to exchange large documents with customers and relate this to their customer records?

  • Do you have a need to pass salesforce documents into your on-prem record management system.

Let our document workflow architects and solution engineers streamline your document and record management processes.

SALESFORCE FOR GOVERNMENT

Loans, Grants, Subsidies, Licensing, Application & Records

  • Need to quickly setup an online loan, grant or subsidy application process?

  • Have to report on processing time?

  • Having trouble tracking program spend to budget.

  • Need to analyse program data to generate policy insights

We can help you to adapt the Salesforce platform to make it work in the government context to create an outstanding citizen service experience whilst lowering cost to serve.

SALESFORCE + 1 INTEGRATION

Consulting, Design, Implementation

  • Want to integrate your information silos?

  • Need to create a single view of customer from a multitude of data sets?

  • Not sure how to integrate into or out of Salesforce.

  • Have Xero, ServiceNow, Workday, SAP, Gsuite, O365 etc... and want to exchange data with Salesforce?

We can help you to integrate to modern cloud systems or legacy on-prem solutions quickly and cost effectively.  Call us to find out more.

SALESFORCE DATA BACKUP, ARCHIVE & RETRIEVAL

Consulting, Design, Implementation

  • Need to backup your Salesforce data?

  • Exceeding your data or file storage limits?

  • Want to reduce your Salesforce data storage costs?

  • Want to archive & restore using Heroku?

Let us help you to build a data backup & archive strategy to improve your business resilience and reduce storage costs.

SALESFORCE SECURITY & PRIVACY ASSURANCE

Consulting, Assessment, Risk Treatment, Monitoring

  • Need to do a cyber security risk assessment on Salesforce?

  • Not sure how to restrict access?

  • Want to setup Single Sign On?

  • Not meeting your privacy obligations?

  • Need help monitoring security events?

We can review your Salesforce implementation to give you assurance that it is configured to adequately protect information confidentiality, integrity and availability.  

SALESFORCE MANAGED SERVICES

Service Desk, Solution Architecture Services, Martech Campaign Services

  • Want to use an onshore service desk to support your users of Salesforce?

  • Need regular technical support for new Salesforce projects?

  • Need to deliver marketing comms to a tight schedule?

Contact us to find out how our managed services can help you to establish, operate and maintain your Salesforce program.

OUR PROJECTS

FlowBuilders has delivered hundreds of automated business process improvements for our clients, that improved customer satisfaction, staff productivity, saved costs and dramatically reduced processing time. Read our success stories below.

Cracked Earth

LOANS, GRANT & SUBSIDIES CASE MANAGEMENT

Handshake

INTERNATIONAL TRADE & INVESTMENT OPPORTUNITY MANAGEMENT

Digital social media

SECURE, HIGH VOLUME, ONLINE CITIZEN SURVEYS

Online Application, Case Processing & Integration to Records Management

Within 3 days, we transformed a manual paper based process into a streamlined digital process enabling farmers to apply for and receive loans, grants & subsidies in a time of crisis. A continuous improvement approach was then taken to refine the solution over the subsequent 2-3 weeks.
 

Lead Generation, Routing, Nurturing, Conversion & Opportunity Management

To re-design a multi-billion dollar International Foreign Investment Leads and Opportunity process in Salesforce to maximise efficiency & effectiveness of the process and leverage a newly formed concierge process and NSW investment attractions.

Secure, Highly Available, Email To Web Survey

Within weeks, using existing tools, a successful highly available, secure survey mechanism was developed and dispatched to 500,000 opted-in citizen participants.  All responses were securely matched and stored in Salesforce with results viewable at the click of a button via a secure dashboard and customised reports.

black and white alcohol bar barkeeper

CITIZEN SERVICE EXCELLENCE WITH CASE MANAGEMENT

Splattered Paint

EXPRESSION OF INTEREST PROCESSES WITH DOCUMENT MANAGEMENT

In Negotiation

WHOLE OF GOVERNMENT FEEDBACK PROGRAM

Transforming A Manual Licensing Application & Enquiry Process

Salesforce case management approach enabled a systematic approach to service delivery for licensing applications & enquiries.  It reduced the time and effort spent dealing with complaints and negative publicity and allowed that effort to be redirected to citizen service delivery and continuous process improvement.

EOI Application, Lead Qualification, EOI Dossier Document Generation Automation

Scaling an Expression of Interest process to streamline review, processing & approvals. Automating the creation of an event & artist dossier documentation reduced cycle time from days to minutes.

Enabling Citizen Complaints, Compliments & Suggestions to Flow Across Salesforce Clouds

Integrating multiple instances of Salesforce Service Clouds to enable agency users to review, respond and resolve citizen feedback within their own instance of Salesforce.

 

OUR VALUED CUSTOMERS

 

THE TEAM

Meet the Team

TIMOTHY GREENWOOD

Cloud Architect

MITCH JENSEN

Solution Engineer

AYESH TARIQ

Solution Engineer

CHRIS GREENWOOD

State Manager &
Solution Engineer

TOM PETERSON

Solution Engineer

HILARY ELLIS

Cloud Architect

BRADLEY HILL

Customer Success Analyst

NICOLA BOND

Marketing & Legal

SARAH O'REILLY

People & Change

DAVID PHILLIPS

Director of Business Development

ARIANNE CRANE

Customer Success Manager

JOANNE BASHFORD

Senior Project Manager

 

BEN MUNRO

Customer Success Analyst

 

GARETH BATCHELOR

Cloud Security Architect

RICHARD TEW

Solution Engineer

GEORGE THEODOSI

Solution Engineer

CHLOE MANNING

Customer Success Analyst

ROBI GEORGE

Director & Cloud Architect

DECLAN O'REILLY

Director & Cloud Architect

MELISSA APTE

Director Digital Marketing 

& Business Architect

JOHN CRANE

Director, Practice Manager & Cloud Architect

OPEN POSITIONS

If you have the talent and desire to achieve as part of the FlowBuilders team, then we are hiring!  Please see below the current roles available.  Please send all applications to acrane@flowbuilders.com.au

Business Team
Communication Tower

CUSTOMER SUCCESS ANALYST

Permanent Position
Location: Sydney

Join our Customer Success team responsible for resolving support cases, delivering client enhancements and assisting on major projects in Salesforce.

Full onboarding and training will be provided.

Entry level and more experienced positions are available and we encourage self-motivated university graduates to apply.

SOLUTION ENGINEER

Permanent Position
Location: Sydney

Join our Professional Services team and be responsible for client enhancements and designing & delivering major projects using Salesforce and partner products.

You will be partnered with an experienced Engineer or Architect to mentor and develop your Salesforce skills. FlowBuilders will also support completion of Salesforce Accreditations (Trailhead badges) and Salesforce certifications so that you become an expert.

APPLY FOR A JOB
arrow&v
 

CUSTOMER SUCCESS ANALYST

- DIGITAL MARKETING

Permanent Position
Location: Sydney

Join our Customer Success team responsible for digital marketing campaign services delivering, client enhancements and assisting on major digital marketing (martech) projects in Salesforce.

Full onboarding and training will be provided.

Entry level and more experienced positions are available and we encourage self-motivated university graduates to apply.

MARKETING TECH - SOLUTION ENGINEER

Permanent Position
Location: Sydney

Join our Professional Services team and be responsible for client enhancements and designing & delivering major digital marketing (martech) projects using Salesforce and partner products.

You will be partnered with an experienced Engineer or Architect to mentor and develop your Salesforce.com skills. FlowBuilders will also support completion of Salesforce Accreditations (Trailhead badges) and Salesforce certifications so that you become an expert.

WHO WE ARE

Giving Back Through Digital Transformation

Everything we do is about Giving Back to our Customers, Staff, Partners and Australia through the opportunities presented by Digital Transformation.  

We give back by saving our customers time, and we will give back by creating skilled Australians. We plan to save our customers (and staff, partners and Australian Citizens) a combined century of time (one hundred years or 990,000 hrs) so that they can then focus on more important activities.  We will do this by re-thinking, re-building and re-connecting existing business processes to ensure they flow using Salesforce + 1.

Our Salesforce + 1 approach means we will use Salesforce as the technology hub integrated to 1 degree (the ‘+1’) to other technologies to create business processes that flow between systems:

  • Salesforce Cloud products (e.g. Sales, Service, Marketing Community Cloud, CPQ, Field Service etc..)

  • Best of Breed Salesforce AppExchange Products (e.g. FormAssembly, Conga, MapAnything)

  • And Salesforce Cloud Integration technology 

We also focus on the development of Australians to create 10,000 skilled Australians by investing time and effort to skill them up in Salesforce which will benefit FlowBuilders, our staff, and ultimately the Australian economy.  In particular we will target indigenous Australians to develop the skills of this under-represented but important part of our community.

OUR VALUES

  • Fanatical about our customers’ success

  • Passionate about creativity & innovation using cloud technology

  • Seeking excellence as a team & being in the zone

  • Honest and trustworthy

  • Hard work is a talent

  • Giving Back

 

GIVING BACK

Our Giving Back Program

The FlowBuilders leadership team are all migrants to Australia.  Australia has been good to us and our families and we feel strongly the desire to give back to Australia because its the right thing to do, and because creating shared value through sustainable programs is a proven strategy for success.

Black Oil Painting

INDIGENOUS TALENT

Helping Indigenous Australians to Benefit from Digital Opportunities

Where are the indigenous leaders and technicians in the ICT industry? We have worked in ICT for 15 years, and rarely come across an indigenous leader, manager, worker.  Why is that?
FlowBuilders is growing quickly and needs to find suitably skilled talent to support the anticipated growth/adoption of Salesforce.
Our strategic goal is to recruit and upskill young indigenous talent to build a pipeline of skilled resources, give back to Australia and enable the FlowBuilders’ strategy.
FlowBuilders welcomes the opportunity to partner with like-minded organisations.

CREATING SHARED VALUE
WITH TARONGA ZOO

Donating Our Time & Effort
to Help Develop A Digital Zoo

In recognition of the not for profit status of Taronga Zoo and FlowBuilders' desire to give back to NSW we established a Creating Shared Value corporate sponsorship program with Taronga Zoo with the following principles:

  1. Provide All FlowBuilders Contracted Services to Taronga Zoo At Cost

  2. Make use of FlowBuilders Resource Slack Time to Work at Taronga Zoo

  3. FlowBuilders to leverage Taronga Zoo assets (Events, Tickets, Shows) as Value In Kind

Elephant Love
miir.png

SUSTAINABLE MARKETING

MiiR Coffee Cups - Clean Water Project

FlowBuilders partnered with MiiR to source and brand MiiR's super cool Vacuum Insulated Stainless Steel Tumbler.  We chose to partner with MiiR as all product proceeds funds a trackable giving project.

Find out more.

DROUGHT CRISIS

Donating Project Profits to Drought Affected Communities

A recent project with the NSW Rural Assistance Authority gave FlowBuilders a real appreciation of the challenges facing farmers and small towns affected by the current drought. As part of FlowBuilders' Giving Back Program the team donated the profit from the project to drought relief. The focus of the project was to build an online loans and grants application process in Salesforce to give those affected by drought quick and easy access to assistance. We hope the new system and our donation makes a difference. 

Children frolicking offroad
 

OUR VALUED PARTNERS

Collaborative Efforts

PLATFORM

INTEGRATION

WEB FORMS

DOCUMENT MANAGEMENT

GEOSPATIAL

PROCESS MANAGEMENT

SECURE FILE COLLABORATION

EVENT MANAGEMENT

CONTACT US

 
 

SYDNEY

11 York St, Sydney NSW 2000, Australia

+61 423 338 045

(02) 8880 5200

 

Need a Free Quote?

dphillips@flowbuilders.com.au

+61 423 338 045

BRISBANE

155 Queen St, Brisbane, QLD 4000 Australia

 

Need a Free Quote?

cgreenwood@flowbuilders.com.au

+61 406 482 571