WHAT WE DO
FlowBuilders partners with organisations to rethink, rebuild, and reconnect their processes and people.
Find out more about our services, products, past projects, technology partners and how we can help you create more flow with Salesforce.
SERVICES
Whether you're new to Salesforce, or need it to work harder for you - FlowBuilders has extensive experience with strategy, design, implementation, integration and managed services.
SALESFORCE STRATEGY & DESIGN
Discovery, advisory, policy and architecture guidance.
Whether you're just starting out with Salesforce or it's not working for you - we can help.
SECURITY & PRIVACY
Consulting, assessment, risk treatment and monitoring.
For a cyber security risk assessment on Salesforce, help monitoring security events or if you don't know where to start - our security experts can assist.
IMPLEMENTATION & CONTINUOUS IMPROVEMENT
FlowBuilders has a depth of experience across Salesforce products - Service Cloud, Public Sector Solutions, Marketing Cloud, Experience Cloud, MuleSoft and more.
DATA BACKUP & ARCHIVE
Consulting, design and implementation.
Archiving and records management, reducing file and data storage, or defining your backup process - talk to us about how we can help you solve it.
MANAGED SERVICES
Extend your team with our specialist skills.
From day-to-day support, escalations, and campaign execution to architect support and platform governance.
FORMS TO SALESFORCE
Web form design, workflow and integration.
Quickly deploy a new digital process online - seamlessly connect your web forms with Salesforce workflows & approval processes.
PROJECTS
FlowBuilders has delivered hundreds of automated business process improvements for our clients - leading to improved customer satisfaction, staff productivity, saved costs and dramatically reduced processing time.
LOANS, GRANTS & SUBSIDIES CASE MANAGEMENT
Online application, case processing & integration to records management >
Within 3 days, we transformed a manual paper based process into a streamlined digital process enabling farmers to apply for and receive loans, grants & subsidies in a time of crisis.
A continuous improvement approach was then taken to refine the solution over the subsequent 2-3 weeks.
CITIZEN SERVICE EXCELLENCE WITH CASE MANAGEMENT
Transforming a manual licensing application and enquiry process >
Salesforce case management approach enabled a systematic approach to service delivery for licensing applications & enquiries.
It reduced the time and effort spent dealing with complaints and negative publicity and allowed that effort to be redirected to citizen service delivery and continuous process improvement.
TRADE & INVESTMENT OPPORTUNITY MANAGEMENT
Lead generation, routing, nurturing, conversion & opportunity management >
Re-designed a multi-billion dollar International Foreign Investment Leads and Opportunity process in Salesforce to maximise efficiency and effectiveness of the process, and leverage a newly-formed concierge process and NSW investment attractions.
EOI PROCESSES WITH DOCUMENT MANAGEMENT
Application process, lead qualification, dossier document automation >
Scaling an Expression of Interest (EOI) process to streamline review, processing & approvals.
Automating the creation of an event & artist dossier documentation reduced cycle time from days to minutes.
SECURE, HIGH VOLUME ONLINE CITIZEN SURVEYS
Secure, highly available,
email to web survey >
Within weeks, using existing tools, a successful highly available, secure survey mechanism was developed and dispatched to 500,000 opted-in citizen participants.
All responses were securely matched and stored in Salesforce with results viewable at the click of a button via a secure dashboard and customised reports.
WHOLE-OF-GOVERNMENT FEEDBACK PROGRAM
Enabling citizen complaints, compliments & suggestions to flow across Salesforce >
Integrating multiple instances of Salesforce Service Clouds to enable agency users to review, respond and resolve citizen feedback within their own instance of Salesforce.
PRODUCTS
We have developed several products to help clients better integrate data and manage their technology.
OrgMinder
Easily monitor your Salesforce instances and centralise reporting for multiple orgs, with automated alerts and management dashboards.
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Understand adoption: Keep track of licensing, user profile and permission data
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Single view: Review org performance, capacity and usage
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Improve controls: Workflows and alerts for security or privacy breaches
FundMinder
Streamline your loans and grants program process, from application to assessment and disbursement.
With FundMinder, your organisation has all the information in one place to make efficient and effective decisions.
Records Archive Connector
Automatically sync records between Salesforce and Content Manager - eliminate duplicate information sources and keep your document archives up-to-date.
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Save time: quickly find the right information
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Reduce errors: Eliminate double handling
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Strengthen governance: Track document history and maintain a complete archive
FlowBuilders Academy
Help your users get more out of Salesforce, with online training courses customised to your Salesforce environment.
FlowBuilders Academy offers tailored courses so you can quickly onboard new starters, roll out new processes to ensure compliance, and develop function-specific skills.
