SALESFORCE STRATEGY

Discovery, Strategy, Policy & Architecture, Project Roadmaps >

How we can help:​

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• Not sure how Salesforce can help your business? 

• Don't know where to start? 

• Already have Salesforce but it's not working for you?

SALES CLOUD

Consulting, Design, Implementation >

How we can help:​

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• Want to close more deals?

• Need help accelerating sales productivity?

• Automate quoting with CPQ?

FORMS TO SALESFORCE

Web Form Design, Workflow & Integration >

How we can help:​

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• Want to drop web forms onto your website that integrate into Salesforce?

• Need to quickly deploy a new digital process online?

• Want to use web forms with Salesforce workflows & approval processes?

SERVICE CLOUD

Consulting, Design, Implementation >

How we can help:​

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• Need a world class case management system?

• Knowledge, CTI, LiveChat, Chat Bots?

• Want to enable customer self-service?

• Streamline on-site field services?

COMMUNITY CLOUD

Consulting, Design, Implementation >

How we can help:​

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• Want to collaborate with customers or partners via a portal?

• Need help styling your portal?

• Not sure where to start?

DATA BACKUP & ARCHIVE

Consulting, Design, Implementation >

How we can help:​

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• Need to backup your Salesforce data?

• Exceeding your data or file storage limits?

• Want to reduce Salesforce data storage costs?

• Want to archive & restore using Heroku?

MARKETING CLOUD

Consulting, EDM Strategy, Content, Campaign Services >

How we can help:​

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• Need help using Marketing Cloud?

• Want to build beautiful, personalised email content?

• Problems cleaning & segmenting data?

• Don't know how to build customer journeys?  

MANAGED SERVICES

Service Desk, Architecture Services, Campaign Services >

How we can help:​

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• Want to use an onshore service desk to support your users of Salesforce?

• Need regular technical support for new Salesforce projects?

• Need to deliver marketing comms to a tight schedule?

SECURITY & PRIVACY

Consulting, Assessment, Risk Treatment,

Monitoring >

How we can help:​

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• Need a cyber security risk assessment on Salesforce?

• Not sure how to restrict access or set up SSO?

• Not meeting your privacy obligations?

• Need help monitoring security events?

LOANS, GRANTS & SUBSIDIES CASE MANAGEMENT

Online application, case processing & integration to records management >

Within 3 days, we transformed a manual paper based process into a streamlined digital process enabling farmers to apply for and receive loans, grants & subsidies in a time of crisis. A continuous improvement approach was then taken to refine the solution over the subsequent 2-3 weeks.

CITIZEN SERVICE EXCELLENCE WITH CASE MANAGEMENT

Transforming a manual licensing application & enquiry process >

Salesforce case management approach enabled a systematic approach to service delivery for licensing applications & enquiries.  It reduced the time and effort spent dealing with complaints and negative publicity and allowed that effort to be redirected to citizen service delivery and continuous process improvement.

INTERNATIONAL TRADE & INVESTMENT OPPORTUNITY MANAGEMENT

Lead generation, routing, nurturing, conversion & opportunity management > 

Re-designed a multi-billion dollar International Foreign Investment Leads and Opportunity process in Salesforce to maximise efficiency and effectiveness of the process, and leverage a newly-formed concierge process and NSW investment attractions.

EXPRESSION OF INTEREST PROCESSES WITH DOCUMENT MANAGEMENT

EOI application, lead qualification, EOI dossier document automation >

Scaling an Expression of Interest process to streamline review, processing & approvals. Automating the creation of an event & artist dossier documentation reduced cycle time from days to minutes.

SECURE, HIGH VOLUME ONLINE CITIZEN SURVEYS

Secure, highly available, email to web survey >

Within weeks, using existing tools, a successful highly available, secure survey mechanism was developed and dispatched to 500,000 opted-in citizen participants.  All responses were securely matched and stored in Salesforce with results viewable at the click of a button via a secure dashboard and customised reports.

WHOLE OF GOVERNMENT FEEDBACK PROGRAM

Enabling citizen complaints, compliments & suggestions to flow across Salesforce clouds >

Integrating multiple instances of Salesforce Service Clouds to enable agency users to review, respond and resolve citizen feedback within their own instance of Salesforce.